FAQ – Renoviy
Welcome to the Renoviy Frequently Asked Questions page.
We’re here to help you enjoy a smooth and confident shopping experience. If you can’t find what you’re looking for, feel free to contact our support team anytime.
Question #1: How long does delivery take in the UK?
Answer:
Here are our UK delivery estimates:
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Handling time: 1–2 business days
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Transit time: 2–4 business days (within the UK)
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Estimated delivery time: 3–6 business days
For full details, please see our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes. We offer free standard shipping on all UK orders, with no minimum spend required.
Question #3: Where is Renoviy located?
Answer:
Renoviy is a U.S.-based home-decor and lighting brand, offering carefully selected products tailored for UK customers.
We ship exclusively within the United Kingdom.
Question #4: What if I receive a defective or damaged product?
Answer:
If your item arrives damaged, defective, or incorrect, we will replace it at no extra cost.
Just contact us within 30 days and we’ll assist you immediately.
Please see our Return Policy for more details.
Question #5: Can I cancel my order once it’s placed?
Answer:
Yes. We accept order cancellations within 24 hours of purchase.
Please reach out to us as soon as possible.
Question #6: What is your return policy?
Answer:
We offer a 30-day hassle-free return window.
Full details are available on our Return & Refund Policy page.
Question #7: When will I receive my refund?
Answer:
Once your returned item is received and inspected, refunds are typically processed within 7 business days, depending on your bank or payment provider.
Question #8: Do your products come with a warranty?
Answer:
Yes. All Renoviy products include a 30-day warranty covering manufacturing defects.
Question #9: How can I contact customer support?
Answer:
You can reach our support team anytime by emailing support@renoviy.com.
We’re here to help with orders, tracking, refunds, or product questions.
Question #10: Do you ship internationally?
Answer:
No. We currently ship only within the United Kingdom.
Question #11: Do you have a physical store?
Answer:
No, Renoviy operates online-only, allowing us to offer competitive prices and a carefully curated product range.
Question #12: Can I place a bulk or wholesale order?
Answer:
Yes. For business or bulk purchases, please contact us for more details and pricing.
Question #13: How do I exchange a product?
Answer:
Exchanges are handled through our return system.
Please see our Return Policy for instructions.
Question #14: How can I track my order?
Answer:
After dispatch, you’ll receive a tracking number via email.
You can follow your order on our Track Order page.
Contact Information
Store Name: Renoviy
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@renoviy.com
Phone: +1 205-891-4321
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK time may vary)
We aim to respond to all messages within 1–2 business days.