Last updated: March 29, 2025
This Privacy Policy explains how Renoviy (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from renoviy.com (the "Site"), or otherwise communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, whether you are a customer, a website visitor, or another individual whose information we process.
Please read this Privacy Policy carefully before using our Services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time, for example to reflect changes in our practices, legal requirements, or operational needs. When we do so, we will:
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Post the updated Privacy Policy on this page, and
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Update the “Last updated” date above.
Where required by applicable law, we will also take any additional steps (such as notifying you or seeking your consent).
How We Collect and Use Your Personal Information
To provide and improve the Services, we collect personal information about you from several different sources, as outlined below. The type and amount of information we gather depends on how you interact with us and which features you use.
In addition to the purposes described in each section, we may also use your information to:
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Communicate with you,
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Operate, maintain, and improve the Services,
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Comply with legal and regulatory obligations,
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Enforce our terms and conditions, and
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Protect or defend the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The personal information we collect depends on how you use our Site and Services. When we refer to “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly
Information that you submit to us directly through the Services may include:
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Contact details: your name, postal address, phone number, and email address.
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Order information: your name, billing address, shipping address, payment confirmation details, email address, and phone number.
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Account details (if applicable): username, password, and any information used for account security (such as security questions).
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Customer support information: any details you choose to share with us when you contact us for help or otherwise communicate with us (for example, through email or contact forms).
Some features of the Services require certain personal information. If you choose not to provide requested information, you may not be able to access or use those features.
Information We Collect Automatically (Usage Data)
We may also automatically collect information about how you interact with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar tracking technologies (“Cookies”). Usage Data may include:
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Device and browser information,
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IP address and general location derived from it,
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Information about your network connection,
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How you navigate and use the Site (pages viewed, time spent, actions taken).
Information We Receive from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that process data on our behalf, such as:
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Platform providers (e.g., Shopify), who support the operation of our Site and Services.
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Payment processors, who collect payment details (such as bank account information, credit or debit card data, billing address) to process your transactions and help us fulfil your orders.
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Analytics, marketing, and advertising partners, who may gather data through online tracking technologies (e.g., pixels, web beacons, SDKs, cookies) when you visit our Site, open or click our emails, or interact with our content and ads.
Any information we receive from third parties is handled in line with this Privacy Policy. Please also see “Third Party Websites and Links” below.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to operate and provide our Services and to perform our contract with you, including to:
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Process and confirm your payments,
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Fulfil and deliver your orders,
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Send you notifications and updates about your account, orders, returns, or exchanges,
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Create and manage your account (where applicable),
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Arrange shipping, and handle returns and exchanges.
Where integrated, we may also enhance your experience by allowing Shopify to connect your account with other Shopify-powered services you choose to use. In such cases, Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information to:
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Send you marketing, promotional, or advertising communications by email, SMS, or other channels,
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Show you relevant offers and promotions on our Site and on third-party websites,
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Tailor our content and promotions based on your preferences and behaviour.
If you are an EEA resident, these activities are generally based on our legitimate interest in promoting and selling our products (Art. 6(1)(f) GDPR), or on your consent where required.
You can opt out of marketing communications at any time (see “Your Rights” below).
Security and Fraud Prevention
We process personal information to help detect, investigate, and prevent fraud, abuse, or other potentially harmful activities.
If you create an account, you are responsible for keeping your login details secure. We strongly advise you not to share your password or other access credentials with anyone. If you suspect that your account has been compromised, please contact us immediately.
Where applicable, and in particular for EEA users, these activities are carried out based on our legitimate interest in maintaining the security of our Site and Services (Art. 6(1)(f) GDPR).
Communicating with You and Improving the Service
We may use your information to:
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Respond to your questions, requests, or complaints,
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Provide customer support,
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Improve and refine our Site, products, and Services based on feedback and usage patterns.
This is in our legitimate interest to provide a good customer experience and maintain our relationship with you.
Cookies
Like many websites, we use Cookies and similar technologies. These help us:
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Operate and secure our Site,
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Remember your preferences and settings,
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Analyse traffic and usage to improve performance,
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Support our marketing and advertising efforts.
For specific information about the cookies used in connection with Shopify, please see:
https://www.shopify.com/legal/cookies
Most web browsers accept cookies automatically, but you can change your browser settings to block or delete cookies. Please note:
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Disabling cookies may affect the functionality of our Site,
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Some features and services may not work correctly without certain cookies,
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Blocking cookies may not fully prevent data sharing with third parties such as advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties in certain situations, and only as described in this Privacy Policy, including:
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Service providers and vendors: for example, IT providers, payment processors, data analytics providers, customer support tools, cloud hosting, fulfilment partners, and shipping carriers.
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Business and marketing partners: to help deliver services, run campaigns, or show you relevant ads. These partners will use your information in accordance with their own privacy notices.
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At your direction or with your consent: for example, when you ask us to share information to complete a shipment, or when you use social media integrations or third-party logins.
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Affiliates and group companies: within our corporate structure, where this is in our legitimate interest to operate and manage our business effectively.
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In connection with business transactions: such as a merger, acquisition, restructuring, or sale of assets, where your personal information may be transferred as part of the transaction.
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To comply with law and protect rights: for example, to respond to legal requests (subpoenas, search warrants), to enforce our terms, or to protect the rights, property, or safety of the Services, our users, or others.
We may disclose the following categories of personal information and sensitive personal information for the purposes described above:
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Identifiers: contact details and account/order information,
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Commercial information: order history, shopping details, and customer support records,
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Internet or network activity: Usage Data such as device and interaction data,
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Geolocation data: for example, approximate location derived from IP address.
Recipients may include service providers, business and marketing partners, and affiliates as described above.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may contain links to websites, services, or platforms operated by third parties. If you follow these links, you will be subject to the privacy and security policies of those third parties, not this Privacy Policy.
We do not control and are not responsible for:
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The content,
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The accuracy, or
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The privacy and security practices
of any third-party websites or services.
Information you choose to share on public or semi-public areas (for example, social media platforms) may also be visible to other users and may be used by us or third parties without limitation, in line with their own policies.
Our inclusion of a link does not by itself imply endorsement of that site, its content, or its operators.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16 (or any higher age required by local law).
If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so that we can delete it.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable technical and organisational measures to help protect your personal information. However, no security system is completely foolproof, and we cannot guarantee “perfect security.”
Information sent over the internet may not be fully secure while in transit. For this reason, we recommend that you avoid sending highly sensitive or confidential information through unencrypted channels.
We keep your personal information only for as long as necessary to:
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Maintain your account (if applicable),
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Provide the Services,
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Comply with legal and regulatory obligations,
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Resolve disputes, and
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Enforce our agreements and policies.
Retention periods may vary depending on the type of information and the purposes for which it was collected.
Your Rights
Depending on your place of residence and applicable law, you may have some or all of the following rights regarding your personal information:
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Right of Access / Right to Know: To request details about the personal information we hold about you and how we use and share it.
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Right to Delete: To ask us to delete personal information we maintain about you, subject to certain exceptions.
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Right to Correct: To request that we correct or update inaccurate or incomplete personal information.
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Right to Data Portability: In some cases, to receive a copy of your personal information in a usable format and request that we transfer it to another entity.
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Right to Restrict Processing: To ask us to limit how we use your personal information in certain situations.
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Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
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Right to Appeal: If we decline your request, you may have the right to appeal our decision by contacting us again.
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Marketing Choices: You can opt out of marketing emails by using the unsubscribe link in our messages. Even if you opt out of marketing, we may still send non-promotional emails (e.g. about orders or account changes).
You can exercise these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising your privacy rights. To protect your information, we may need to verify your identity (for example, by asking for your email address or account details) before responding to your request.
Where permitted by law, you may also authorise an agent to act on your behalf. In such cases, we may ask the agent for proof of your authorisation and may require you to verify your identity directly with us.
We will respond to your requests within the timeframes required by applicable law.
Complaints
If you are unhappy with how we handle your personal information, please contact us first using the details below so we can try to resolve your concerns.
Depending on where you live, you may also have the right to:
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Appeal our response, and/or
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Lodge a complaint with your local data protection authority or supervisory authority.
For EEA residents, a list of supervisory authorities is available on the websites of the relevant data protection regulators.
International Users
Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Our service providers and partners may also process your information in other countries.
These countries may have different data protection laws than your own. Where required, we take appropriate steps to ensure that any international transfers of personal information comply with applicable legal requirements.
Contact Information
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, you can contact us at:
Store Name: Renoviy
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@renoviy.com
Phone: +1 205-891-4321
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK time)
We do our best to respond to all emails within 1–2 business days.