Refund policy

Return & Refund Policy

30-Day Hassle-Free Returns

At Renoviy, your satisfaction comes first. If your order doesn’t meet your expectations, we provide a simple and customer-friendly return process for all UK customers.

Return Policy Summary

Return Period

You may request a return within 30 days from the date your order is delivered.

Item Condition

Products must be:

  • Unused

  • In original condition

  • Returned with all packaging, accessories, and documents

Easy Return Support

Our support team is always ready to guide you through the return steps.

Return Costs

If the Item Is Faulty or Incorrect

If your product arrives damaged, defective, or if you receive the wrong item:

  • You will not be charged any return fees.

  • We will arrange or cover the return shipping.

If You Change Your Mind

If the return is due to personal preference (wrong choice, no longer needed, incorrect size/style):

  • The customer is responsible for the actual return shipping cost.

  • Original shipping fees (if any) are non-refundable.

How to Return an Item

  1. Contact Us
    Email us at support@renoviy.com with your order number and reason for return.

  2. Repack Your Item
    Place the product securely back in its original packaging with all included items.

  3. Ship the Package
    Follow the instructions provided in your return authorisation email and drop the parcel at the nearest UK carrier location.

Refund Process

  • Once your return arrives, our team will inspect the item to ensure it meets our return conditions.

  • Approved refunds are issued to your original payment method.

  • Refunds typically appear within 7 business days, depending on your bank or payment provider.

Exchanges

If you wish to exchange your item for another variant or product, simply contact us — we’ll help you arrange a quick exchange.

Non-Returnable Items

Some items may not qualify for a return for hygiene or safety reasons. These will always be clearly labelled as non-returnable on the product page.

Need Assistance?

Visit our FAQ page or reach out to our customer support team for help.

Contact Information

Store Name: Renoviy
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@renoviy.com
Phone: +1 205-891-4321

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK Time)

We aim to respond to all inquiries within 1–2 business days.