Shipping policy

Renoviy Shipping Policy

At Renoviy, we are dedicated to offering a smooth and reliable shopping experience for our UK customers. Our shipping process is designed to be simple, transparent, and fast—so you always know what to expect when placing an order.

📍 Shipping Locations

We currently ship exclusively within the United Kingdom.
International shipping is not available at this time.

📦 Delivery Times

Below are the estimated delivery timeframes for orders within the UK:

  • Order Cut-Off Time: 5:00 PM (UK Time). Orders placed after this time will be processed the next working day.

  • Handling Time: 1–2 business days (Monday–Friday).

  • Transit Time: 3–5 business days (Monday–Friday).

  • Estimated Delivery Window: 4–7 business days.

Please note: During holidays or high-demand periods, slight delays may occur.

🚚 Carrier Services

We work with trusted UK delivery partners to ensure fast and safe delivery, including:

  • Royal Mail

  • Hermes / Evri

  • DPD

  • DHL UK

💰 Shipping Costs

  • Free Standard Shipping on all UK orders.
    No minimum purchase is required.

❗ Delivery Issues

If your parcel is delayed, missing, or arrives damaged, please contact us as soon as possible. Our support team will assist you and resolve the issue promptly.

🔎 Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can follow your parcel’s progress through our Order Tracking page.

❓ Questions?

You can visit our FAQ page for more information or contact our customer care team.

📬 Contact Information

Store Name: Renoviy
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@renoviy.com
Phone: +1 205-891-4321

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK Time)

We aim to respond to all emails within 1–2 business days.